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AI advice and safety

Helpful AI, safe by design.

Fixby’s AI helps you understand what’s wrong and what to do next. Here’s how it keeps you safe, and where it draws the line.

000

In an emergency, call 000 first.

Fixby isn’t an emergency service. If there’s smoke or fire, sparks, a gas smell, flooding or anyone is hurt, get to safety and call for help.

  • Gas smell: leave the area, don’t use switches or flames, and call your gas distributor’s emergency line (it’s on your gas bill).
  • Power out or a dangerous electrical fault: call your electricity distributor’s faults line.
  • Storm or flood damage: call the SES on 132 500.

How Fixby’s AI helps you.

It looks and listens

Show Fixby the problem with your camera, talk it through or type. It asks one question at a time and explains the likely cause in plain language.

Safety rules come first

Fixed safety rules run before the AI does. If something looks dangerous, Fixby stops any DIY and tells you what to do right now and who to call.

DIY only when it’s allowed

Fixby follows each state’s rules on what you can do yourself. If a job needs a licensed tradie, it says so and can find one for you.

What Fixby will and won’t do.

Fixby will

  • Help with simple, low-risk jobs, like resetting a safety switch, clearing a blocked sink or freeing a sticking door.
  • Walk you through a fix one step at a time and check the result with you.
  • Tell you when a job needs a licensed tradie, and find licence-checked locals.
  • Show you an estimate before you book, clearly labelled as an estimate, not a quote.

Fixby won’t

  • Guide you through electrical wiring, the switchboard or anything involving gas. That work is always for a licensed tradie.
  • Offer DIY workarounds for a gas or electrical hazard.
  • Replace emergency services, a licensed tradie’s inspection or professional advice.
  • Book anything without you choosing and confirming it.

AI can get things wrong

Fixby’s AI is good at spotting common problems, but it can’t see everything a tradie would see in person, and it can make mistakes. Its tips are general guidance only, and you decide whether to go ahead.

  • Stop if what you see doesn’t match what Fixby described, or if anything feels unsafe.
  • Only use tools you’re comfortable with, and follow the safety steps Fixby gives you.
  • If you’re unsure, ask for a tradie. There’s no charge for asking Fixby for help.

Where Fixby’s facts come from

Repair steps, time and cost guides come from Fixby’s checked guide library and local price data, not made up by the AI on the spot. Estimates are always labelled as estimates. The tradie’s offer is the price you agree to.

Licensed work and tradies

For licensed work like plumbing, gas and electrical, a tradie’s licence is checked on the state register before they can quote. You see who they are and what they’ll charge before you choose.

Your photos, voice and chats

What you share stays with your job so you and your tradie have a clear record, and it’s only used to help with your problem. The Fixby app’s Privacy Policy will explain exactly how it’s stored and for how long. See our Privacy Policy for the website.

Spotted a problem?

If Fixby ever gives advice that seems wrong or unsafe, please tell us at hello@fixby.com.au. We review every report.